Take a look at our guidance which explains both our responsibilities and yours.

Our Customer promise sets out the way we will serve you as a valued customer whenever you need to contact us or if we need to contact you.

  • We will make it easy for you to deal with us, using whatever communication method you prefer. 
  • If you have a problem with your sewer pipes or drains you will only need to contact us once to get help. One of our team will own your problem until it’s resolved.
  • If you experience a problem and we need to visit your property we will be there within six hours of you contacting us. In an emergency we will aim to attend within two hours.
  • If we need to visit your property we will do so at a time that’s convenient to you.
  • We will keep you fully informed of any work we carry out at your property.
  • When we have finished the work we will give you a full explanation of all work carried out.
  • We will provide advice and guidance on how to look after your sewer pipes and drains to avoid potential future problems.
  • We will provide you with useful updates including details of planned maintenance or forecasted adverse weather that may impact you.  


Contact numbers

Operations - 0345 450 9549

Billing - 0247 771 5904



Do you want to know more about our services or what your responsibilities are?