Consumer Council for Water (CCW)
The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales. They act as a watchdog for the water industry.
CCW’s primary functions are:
- to provide advice and represent consumers on water matters and sewerage
- to investigate and handle complaints made against licensed water suppliers or companies in England and Wales
- to take up consumers’ complaints if they have tried and failed to resolve issues with their water companies
- to make sure that the voice of consumers’ is heard and that consumers remain at the heart of the water industry